Privacy Policy
This Privacy Policy explains how Loanwise Financial Services Pty Ltd collects, uses, discloses and protects your personal information.
Loanwise Financial Services Pty Ltd ("we", "us", "our") is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We may collect personal information including your name, contact details, date of birth, employment and income details, financial information, identification documents and details about your finance enquiry or application.
How information is collected
We collect information directly from you when you complete an enquiry form, book a consultation, provide documentation, or otherwise communicate with us. We may also collect information from third parties such as credit reporting bodies, lenders and service providers where authorised.
Why information is collected
We collect personal information to assess your finance needs, compare and recommend lending options, prepare and submit applications to lenders, communicate with you, comply with legal and regulatory obligations, and provide ongoing service.
How information is used
Your information is used to provide our brokerage services, respond to enquiries, manage your application, and keep you informed about relevant finance information and updates where you have consented.
Disclosure to lenders and service providers
We may disclose your personal information to lenders on our lending panel and to other service providers involved in the finance process (such as valuation and settlement services) for the purpose of assessing and processing your application.
CRM and technology providers
We use customer relationship management and other technology providers to store and manage your information. These providers may be located in Australia or overseas and are bound to handle your information in accordance with applicable privacy laws.
Cookies and analytics
Our website may use cookies and analytics tools to understand how it is used and to improve the user experience. You can control cookies through your browser settings.
Marketing communications
Where you have consented, we may send you marketing communications such as newsletters and finance insights. You can unsubscribe at any time using the link in our emails or by contacting us.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond in accordance with applicable law.
Complaints
If you have a complaint about how we have handled your personal information, please contact us. If your complaint is not resolved to your satisfaction, you may refer it to the Office of the Australian Information Commissioner or the Australian Financial Complaints Authority (AFCA) where applicable.
Contact information
- Email: info@loanswise.com.au
- Phone: 08-61973883 | 0412934421
- Postal address: P O BOX 29, Beechboro WA 6063, Australia
Third-party websites
Our website may contain links to external websites, including calculator providers. You should be aware that the information handling practices of the linked websites might not be the same as ours. The links do not constitute endorsement of material at those sites or any associated organisation, product or service. These external information sources are outside our control. It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites. We encourage you to review the privacy policies of those websites.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will be published on this page with the updated date.